Terms & Conditions and Privacy Policy

Who we are

Our website address is: https://hestiamarvels.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Terms and Conditions for returns

Items purchased from our online store can be sent back for exchange, contact our customer service if you wish to send the items through a traceable courier.
We do not accept onsite exchanges
The customer will be responsible for both ways courier charges.
Hestia Marvels allows its customers to exchange the purchased items subject to conditions. The exchange of item will be allowed if:
The customer has submitted a request for exchange (via email, phone call, or WhatsApp) within 7 working days of receipt of the purchased item.
The customer in his/her exchange form has stated the reason(s) why he/she wishes to exchange the item.
The item is in its original packing and the price tag is intact.
The exchange form is completely filled.
It has no emits, odors, perfume scents, stains or anything which suggests the item was used or washed.
Items bought on sale cannot be exchanged. If an item bought on regular price goes on sale, it will be exchanged at sale price.
Hestia Marvels has the right, at its the sole discretion, to accept or deny the request for exchange.
Upon the acceptance of request for exchange, the customer will be notified by our customer service.
The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.
The customer must be responsible for both ways courier charges for exchanges.

Damage & Claims

The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. The complaint has to be raised within 2 working days (via call, Whatsapp or email) after receiving the parcel. Please allow one week for the processing of damage and claims.
Shipment Policy
At Hestia Marvels, customer service is our utmost priority.
Our representatives are at your service 24/7 processing your orders at any time of the day.
We ship all over Pakistan in a time span of 4-5 days.
Safe and convenient Cash on Delivery.
For orders above PKR 8000, we require advance payment. We will contact and share with you the details, fulfill all requirements and dispatch your orders at earliest.